Politique d’expédition

Which couriers are used for delivery?

Orders are shipped by various shipping partners including UPS, DHL and FedEx p, as well as domestic couriers, depending on your country and region.

Please note that we cannot deliver to PO Box addresses.  Please provide a physical shipping address such as a home or office address.

Will I need to pay customs duties?

For USA clients, we keep a large stock of inventory within the United States.  For customized products or for products that become out of stock in our USA warehouses, orders will be sent from Shenzhen warehouse.  The freight forwarding service handles the import clearance.  USA clients will not be responsible for paying customs duties.

We are also pleased to offer tax free delivery, including complete customs clearance service, to the following countries on the list below.  This list is not exclusive and is also subject to change without notice.   Please contact us for more details to verify eligibility.

Notice: only delivery of equipment is duty tax free.  Delivery of consumables such as liquids and gels may be subject to import taxes for non-USA clients. 

Eligible for tax-free delivery of equipment:

Australia

Belgium

Canada

Denmark

Finland

France

Germany

Hong Kong

Ireland

Italy

Japan

Netherlands 

Norway

Spain

Sweden

Switzerland

Thailand

UAE

United States

United Kingdom 

For deliveries to all other countries, the customer is, by default, responsible for customs clearance, including payment of relevant import taxes.

How long will it take to get my order? 

Once you place an order, processing begins and this usually takes 1-5 business days.  In some situations, such as a period when inventory replenishment is in process, processing times could be longer.  You will receive an email once your order is shipped.

Transit time varies depending on different factors, including the specific product(s) you ordered as well as your specific location.  If you want to know the approximate shipping time for a particular product, please contact us and let us know, and be sure to include your delivery location.    Alternatively you may simply keep in mind the following conservative estimates:

Transit time for in stock products to the following countries will be approximately 1-7 business days. 

• USA

Transit time for in stock products to other countries will be approximately 3-10 business days. 

Customized machines or bulk orders will take approximately 10-25 business days to receive.

Shipping Delays:

We are not responsible in the event your package is not received within the time frames estimated above, because there can be unforeseen delays caused by third party couriers.  Therefore, no refunds will be provided based on reasonable delays in shipping (reasonable is defined as maximum 45 calendar days from the date of order).

We try to exceed your expectations and deliver without delay.  Thank you for your understanding.

We are also not responsible for lost or stolen shipments, should such damage or loss  occur during the shipping process handled by third party couriers.  The courier is responsible.

Therefore, please understand that no automatic refunds will made in event that a package is lost, stolen during the shipping process.  However, we will file a claim with the relevant courier, including submission of all required documentation, to recover any lost items.  We guarantee that you will receive your order.

If your item arrives damaged, you must report the damage to us within 7 calendar days of delivery (including photos of the product and of the packaging, as well as a video) to be eligible for a free replacement.  To report a damaged item, please email support@emshape.shop.  For more information, read our Warranty Policy.

Re-routed or Refused Packages and Import Tariff Refusals:

Orders re-routed to a different delivery address by you will not be eligible for any refunds.  

Please do not refuse any delivery unless advised by us to do so.  In some cases refused deliveries are destroyed.  Orders for which delivery is refused by you on your own (for any reason, including your perception that their are apparent shipping damages even though the package is not tracked as damaged) will receive a refund after the package has been returned to us, minus 40% to cover shipping and associated fees.

Please note that all packages require a signature on delivery to ensure safe delivery.  Please make sure you or someone responsible at your shipping address will be available to sign for your delivery.